Despite what you may have heard or read over the past several years, the information age has yet to actually arrive in business. Not a single company in the Wilshire 2000 has done anything near optimize how their organizations acquire, process, generate, and use information. Hundreds of billions of dollars have gone into investments in information technology in enterprises of every shape and size throughout the world, but overall productivity gains have been marginal.
I ran across a piece at the Baltimore Sun Web site, read through it, then spent two hours on an exercise bike and at the driving range to try to calm down. It hasn’t worked, so I want to run through this piece, and begin to scratch the surface of what’s wrong in Baltimore.