Through a number of technological and legal means, [MLB has] tried like crazy to maintain control over what their customers consume. They’ve failed, like most entities not named De Beers. The result is a huge base of “Open Source” MLB entertainment… Open source has provided MLB with an entirely new engine for generating fan interest, one they could not have developed on their own.
–Gary Huckabay, BP 2009
There was a time when MLB not only embraced “open source,” but they actually subsidized it. For decades, teams paid for the local reporters’ travel expenses, until the papers became too uncomfortable with the arrangement. The owners fully understood the value of the press-it was by far the cheapest form of advertising they could find, and probably the most effective. Besides, as long as the reporters were being housed and fed by the team, the owners could always count on positive coverage.
Even in the old days, however, MLB was always apprehensive about new media technologies. It took years for the sport to embrace radio and television, since they figured no one would come to the games if they could watch or listen at home. Nowadays, it’s not so much the technology that has MLB spooked, but the culture. Through MLB Advanced Media, baseball has developed some fantastic digital products, and though BAM has done very well financially, it has failed to leverage the open source community outside of a few specific cases (such as Pitch f/x). MLB.com is still very much a closed environment, leaving an army of enthusiastic bloggers and developers on the outside looking in.
That strategy has been a clear case of lose-lose: fans are missing out on some very cool possibilities, while MLB and BAM are leaving money on the table. It doesn’t have to be this way, and there are a number of things that MLB can do to open up, none of which have to be overly complex. Some options:
Make videos embeddable…
I might sound like a broken record by now, but this is by far the easiest way for MLB to better engage its fan base. ‘Ubiquity’ is a word thrown around a lot by internet types, but it should be every media company’s goal in this age of infinite competition. By not allowing other publishers to embed their videos, MLB isn’t protecting its content, it’s just decreasing the amount of eyeballs that will see it.
Imagine if blogs and local newspaper sites (which soon enough will just be called “local sites”) could embed highlights and interviews. How many publishers-especially those that follow a specific team-wouldn’t take advantage of that? By not allowing it, MLB is losing countless hours of free advertising. Not to mention that it’s also throwing away millions of dollars in direct revenue, assuming that BAM could sell pre-roll advertising on even a fraction of those embedded videos.
This one will take even more convincing. If embedding press conferences and highlight videos makes the suits nervous, you can imagine what kind of response syndicating actual games would receive. It actually makes almost too much sense, though, because to watch MLB.tv, you’ll need to subscribe to the service, regardless of whether it’s on MLB.com, nytimes.com, or freecreditreport.com. So MLB should be doing whatever it can to increase its distribution, just like HBO does on cable. Why not let DRaysBay “broadcast” Rays games, if it will draw more attention to the product?
Instead, baseball has used the old-school approach, pushing its product only through its own properties: game broadcasts, MLB.com, MLB Network, and so on. It’s not mentioned nearly much as it could be in the blogosphere, let alone in newspapers, because it’s not accessible beyond those proprietary channels. By allowing MLB.tv to be embedded on other sites, MLB could outsource millions of dollars worth of marketing, and at virtually no cost.
While we’re at it, let’s make everything else embeddable too.
Stats, scores, standings, schedules, rosters, fantasy tools, I could go on and on.
This might seem counter-intuitive, because if a blog can embed all of these things, why would anyone need to go to MLB.com? Well, for the same reason that people go to YouTube: when you see a site’s brand all over the web, you know where you can go the next time you need a specific piece of information. By offering these tools to other publishers, MLB.com could see a nice boost in traffic on top of the free brand exposure.
On a more philosophical level, anything MLB does to improve the quality of baseball blogs will help the sport’s bottom line in the long run. After all, these are the modern day newspapers; if MLB can help these publishers improve their products-at no cost, mind you-it would be helping itself, as well.
Become even more mobile and social.
BAM absolutely nailed it on the iPhone. I’ve had At Bat 2009 for about two weeks, and it’s already indispensable. Remember when we didn’t have Gameday Audio on our phones? I try not to.
If you don’t have an iPhone or iPod Touch, you’re not totally out of luck. BAM has made Gameday Audio available on most of the high-end BlackBerrys, as well as any Windows Mobile phone and a few lower-end models from Sprint and AT&T. The problem is, not that many people know that these options even exist. There are a lot of high school and college students that would love to pay $10 to have every baseball game live on their phones, but they first have to be made aware.
Adding some social capabilities to the existing apps might be a good start. It can be as simple as letting people leave comments on a game using their Facebook or Twitter accounts. The comments would show up on those users’ activity streams (with some sort of hash tag), which would help build further conversations around the games, while also promoting the mobile audio product (@injuryexpert is probably tweeting this right now).
In the end, all of these strategies lead to the same place: customers being referred to baseball through friends, bloggers, Twitterers, and thousands of other people who aren’t being paid by MLB. It would also help BAM increase traffic and revenue immediately, which would make their SEO juice skyrocket, and their ad inventory could grow tenfold overnight. Considering that it would cost virtually nothing, this seems like a rather obvious strategy.