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April 15, 2014 6:00 am
Why simply knowing an answer isn't always enough.
My father is fond of saying that a thousand “attaboys” is worth one “aw crap.” You can do a thousand things right, but if you get one wrong, all of the goodwill you built up over those thousand successes is now gone. It’s completely irrational, but no one ever said that human beings made any sense.