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Texas Rangers Need IT Customer Service Specialist
IT Customer Service Specialist Position Available with the Texas Rangers
Our friends in Arlington asked if we could share this job opening with our readers. Please follow the link at the bottom to apply if you're interested. Tell them Baseball Prospectus sent you. Good luck!
| Title |
IT Customer Service Specialist |
| City |
Arlington |
| State |
TX |
| Description |
JOB SUMMARY:
The primary role of this position is to provide superlative customer service and user support to internal customers on company supported computer applications and platforms. This position requires excellent interpersonal skills and communication in addition to basic technical knowledge; responsible for a full range of activities which ensure the operational effectiveness and excellence of the business units. Essential to this role is the ability to demonstrate energy and charisma to customers and the competency to listen and question effectively, interpret and solve problems, provide technical support and keep track of problems and resolutions. Solving problems with enthusiasm, patience, and a genuine sense of urgency is critical for this position. Design and document workflow and make appropriate recommendations that will positively impact operational effectiveness. This position will develop into a Project Lead role and will direct a number of key projects for the department and company. Ultimately, with development and training, the professional in this role will design and document business workflows and make appropriate recommendations that will positively impact operational effectiveness of the business.
ESSENTIAL JOB FUNCTIONS
• Provide frontline customer support in day-to-day operations by responding to requests for technical assistance, including hardware and software troubleshooting and diagnosis.
• Ability to capture, consolidate, and communicate information from Subject Matter Experts (SMEs).
• Bridge-the-gap between SMEs and the business unit to construct the solution.
• Develop positive customer relationships by communicating technical concepts and advice in layman’s terms and turning around repairs and solutions as quickly as possible.
• Counsel and advice users on the system(s) capabilities and processes.
• Meet with users to gather requirements for project definition. Analyze existing procedures and evaluate requested requirements to identify system changes.
• Improve processes within the Company to increase the level and quality of service provided to internal and external customers.
• Able to adapt to different demands, manage user and product issues, and effectively interact with all levels in the organization including executive management, senior level officers, and VIPs within the organization.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job.
|
| Requirements |
PREFERRED QUALIFICATIONS
• Bachelor’s Degree in analytics or business highly desirable. Computer technology or related degree is NOT required.
• Minimum of 3 years’ experience in a business office environment.
• Prior experience and demonstrated success in a customer service or business analytics role.
• Familiarity or basic knowledge of Microsoft based products including Windows (XP, 7, 8) and Microsoft Office. Certifications desirable, but not required.
• Basic understanding of Internet core technologies such as Internet Protocol, DHCP, DNS, and Routing. Certifications desirable, but not required.
• Analytical and problem solving skills.
• Able to organize, coordinate, and direct users and teams.
• Strong time management skills.
• Strong interpersonal and communication skills as well as excellent presentation skills.
• Ability and desire to offer “out-of-the-box” solutions and innovative ideas.
• Initiative and a genuine desire to learn and excel.
• Works well in a small-group environment and values the concept of teamwork. |
More Joe Hamrahi
December 6, 2012 4:38 PM
4 Comments
Games of November 30-December 2
Notes from around the Caribbean Winter Leagues.
One starting pitcher who could have significant interest if he comes out of retirement is 36 year-old Javier Vazquez, who may have been pitching as good as ever when he decided to hang it up after the 2011 season. In the second half of that season, Vazquez had a 2.15 ERA for the Marlins with 16 walks and 96 strikeouts in 96.1 innings pitched. Talk about going out on a high note. But he might not be done yet. According to Peter Gammons, Vazquez could decide if he wants to return after he pitches for Puerto Rico in the World Baseball Classic. For now, he's tuning up with his hometown Ponce, where he debuted on Saturday with two shutout innings and four strikeouts against the Atenienses de Manati.
- Enrique Hernandez, IF/OF, Astros (Carolina-PRBL): 6-for-11, 2 2B, 2 RBI, 4 SB (4): The Astros' 6th Round pick in 2009, the 21 year-old Hernandez has played primarily second base in the minors but has also spent time at shortstop, third base, and both corner outfield spots. He reached Double-A as a twenty year-old last season and while he struggled there in 23 games (.607 OPS), he's been red hot in Puerto Rico with 13 hits in his last 30 at-bats, including a pair of three-hit games this weekend. 'Kikè;', as he's known, will likely return to Double-A to continue honing his skills as a future super-utilityman.
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Rey Navarro, IF, Royals (Caguas-PRBL) 6-for-14, 2 2B, 4 RBI, BB, SB (2): Considered somewhat of a sleeper in the Royals' system after being acquired from Arizona in 2010, Navarro has struggled at the plate since reaching Double-A in mid-2011. He's still a few weeks shy of his 22nd birthday so it's probably too early to write him off as a solid middle infield prospect. If his 17 Triple-A games to end the regular season (.791 OPS) and his first 16 games in Puerto Rico (.807 OPS) are signs of things to come in 2013, the switch-hitting Navarro could be knocking down the door to the big leagues sometime late in the season.
- Andre Rienzo, RHP, White Sox (La Guaira-VWL): 3 IP, 0 R, 3 H, 2 BB, 5 K: Despite having his 2012 season interrupted by a 50-game suspension after testing positive for a performance-enhancing drug, the 24 year-old Brazilian is back on the fast track after finishing strong in Double-A (3.27 ERA, 9.0 K/9 in 13 starts), dazzling in one Triple-A start (6.2 IP, 0 ER, 5 H, 2 BB, 10 K) and at times in the Arizona Fall League, and now in Venezuela, where he tossed three shutout innings in his debut. He'll also pitch for Brazil in the World Baseball Classic before heading to Spring Training to compete for a rotation spot with the White Sox. The 6'3" right-hander will likely start the season with Triple-A Charlotte, where he'll continue to work on refining his secondary pitches to complement his mid-90's fastball.
- Eddie Rosario, 2B/CF, Twins (Mayaguez-PRBL): 8-for-14, 2 HR, 5 RBI: The 21 year-old is one of those prospects that profiles as good enough offensively for a second baseman or center fielder, but probably not good enough defensively at either position to pencil him into a future Twins lineup. At least not yet. He also lacks the power potential to play a corner outfield spot, which makes him a bit of a 'tweener for now. Regardless, the #6 prospect on Minnesota's Top Prospect Rankings has been playing right field for Mayaguez, where he showed plenty of power, homering twice and knocking in five while collecting eight hits to boost his average to .348.
- Dave Sappelt, OF, Cubs (Margarita-VWL): 6-for-12, HR (2), 2B, 4 RBI, BB: You better believe that Sappelt knows, at least for the time being, the starting center field gig in Chicago is wide open and he's hoping the front office brass has been paying attention to his recent hot streak in Venezuela. The 25 year-old, acquired from the Reds with Travis Wood for Sean Marshall last December, had a disappointing organizational debut, posting a .690 OPS in 133 Triple-A games after putting up big numbers in the league the previous two seasons. Sappelt finished strong, however, with an .800 OPS during a late-season cup of coffee. If the Cubs can somehow go the entire offseason without acquiring a starting center fielder -- for what it's worth, I think they will -- Sappelt could get a shot at extended playing time early in the season.
- Santos Rodriguez, LHP, White Sox (Escogido-DWL): 2 IP, 0 R, H, 0 BB, 2 K. A hard-throwing lefty who stands 6-foot-6 inches tall, Rodriguez had a hard time finding the strike zone in the Arizona Fall League (11.1 IP, 10 BB, 13 K). But there's a reason the 24 year-old reliever was recently added to the White Sox's 40-man roster. Aside from the fact that he's a left-handed pitcher who throws really hard, the 24 year-old is coming off of a stellar season, holding opposing hitters to a .164 batting average between 64 innings in Double-A and 7.1 innings in Triple-A while striking out 69 and walking 35. Nathan Jones and Donnie Veal were breakthrough performers out the bullpen last season. Rodriguez is a candidate to do so in 2013 and he's trying to finish strong in 2012 now that he's joined Escogido.
Jason Martinez
December 3, 2012 5:00 AM
4 Comments
Effectively Wild Episode 93: Behind the Scenes of the Blue Jays-Marlins Blockbuster
Ben and Sam discuss and pick out the most interesting parts of Bob Elliott's article on how the big Blue-Jays Marlins trade went down.
Ben and Sam pick out the most interesting parts of Bob Elliott's article on how the big Blue-Jays Marlins trade went down.
Episode 93: "Behind the Scenes of the Blue Jays-Marlins Blockbuster"
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Winter Meetings Coverage
The Winter Meetings kick off on Monday, and BP will be there.
The Baseball Winter Meetings kick off in Nashville on Monday, and BP will be there in force. I'll be joined by Joe Hamrahi, Jason Parks, Dan Evans, John Perrotto, Zachary Levine, Adam Sobsey, and Jason Collette. Together, we'll be bringing you the news if a big free agent signs, Scott Boras says something incredible, or a person falls into a pool at any time through Thursday. Follow us on Twitter and check back at BP for on-the-scene updates.
More Ben Lindbergh
December 3, 2012 4:00 AM
0 Comments
Pop Goes The Weasel - The 3rd Base Episode
The fantasy hour or two goes three hours as Jason and Paul dive deep into the hot stove as well as the third base position for 2013.
3 hours and 19 minutes of show -- about long enough to walk through the lobby of the Winter Meetings hotel. We cover the latest signings, trades, every third baseman on the market, and re-kindle the fantasy coverage at BP for the 2013 draft season.
More Jason Collette
December 2, 2012 11:22 PM
0 Comments
Daily Draft Video: Weekend Flashback (Bradley vs Barnes)
Daily Draft Video Weekend Flashback takes a look at today's top prospects before they were pros.
Jackie Bradley, Jr. and Matt Barnes were two of the top prospects featured in this year's Boston Red Sox Top 10 Prospects here at Baseball Prospectus. Today’s Draft Video Weekend Flashback features these former day one selections in pre-draft action.
More Nick J. Faleris
December 2, 2012 10:00 AM
0 Comments
Five Venezuelan Winter League Prospects Most Likely To Make An Impact In the Majors In 2013
The Five Venezuelan Winter League Prospects Most Likely To Make An Impact In the Majors In 2013
With only a few games on Thursday's schedule and only one or two notable prospect performances, I'll take this opportunity to tell you a little about the five prospects in the Venezuelan Winter League most likely to make an impact in the majors next season.
Evan Gattis, C/LF, Braves (Zulia): .277 BA, 8 HR, 27 RBI, 7 2B, 10 BB, 23 K in 38 games. There are a few scenarios in which the 26 year-old, who now has 26 homers in 420 at-bats between Hi-A, Double-A, and the VWL this year, could find himself in Atlanta in 2013. With Brian McCann expected to start the season on the DL, Gattis could be in the mix to back up Gerald Laird in April. It might be more realistic, however, if he serves as the third string catcher so the Braves could utilize his right-handed power off the bench and in a platoon situation where he's starting in left field against left-handed pitchers. It wouldn't surprise me if he gets a month or two of regular at-bats in Triple-A before the Braves move him into what could be a very challenging part-time role for a rookie.
Carlos Sanchez, 2B, White Sox (La Guaira): 1-for-3, 2B, BB. The 20 year-old switch-hitter made it to Venezuela just in time to be included on my list. It's not like he's been slacking off since the season ended, though. Sanchez hit .299 with 9 walks and 11 stolen bases in 22 games in the prospect-laden Arizona Fall League. After impressive stints with Hi-A Winston-Salem and Double-A Birmingham during the 2012 season, Sanchez finished the year with 11 games in Triple-A. He''s likely to return there to start the 2013 season but he could force his way to the big leagues rather quickly.
The White Sox have a void at third base, which could be filled this offseason via free agency or trade. If it isn't, they'll likely give Brent Morel, who has a career .611 OPS in 182 big league games, the first chance to take the job and run with it. If that doesn't work out, Sanchez could get the call to play at the hot corner, or he could play second with Gordon Beckham moving to third base.
Oswaldo Arcia, OF, Twins (Aragua): .256 BA, 5 HR, 17 RBI, 6 2B, 12 BB, 31 K in 36 games. Yesterday's trade of Denard Span means Ben Revere moves over to center field, making there one less option for the open right field spot. Chris Parmelee is the leading candidate at the moment. The Twins could very well fill the void through free agency or trade. Or they could give the 21 year-old Arcia, who hit .320 with 17 HR, 36 2B, 8 3B, and 51 BB in 124 games between Hi-A Fort Myers and Double-A New Britain last season, a legitimate chance to win the job out of Spring Training. Expect Arcia to start the season in Triple-A Rochester, while Parmelee and possibly a free agent stop gap try and hold down the right field job for a couple months.
Jason Martinez
November 30, 2012 5:00 AM
6 Comments
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