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Texas Rangers Need IT Customer Service Specialist
IT Customer Service Specialist Position Available with the Texas Rangers
Our friends in Arlington asked if we could share this job opening with our readers. Please follow the link at the bottom to apply if you're interested. Tell them Baseball Prospectus sent you. Good luck!
| Title |
IT Customer Service Specialist |
| City |
Arlington |
| State |
TX |
| Description |
JOB SUMMARY:
The primary role of this position is to provide superlative customer service and user support to internal customers on company supported computer applications and platforms. This position requires excellent interpersonal skills and communication in addition to basic technical knowledge; responsible for a full range of activities which ensure the operational effectiveness and excellence of the business units. Essential to this role is the ability to demonstrate energy and charisma to customers and the competency to listen and question effectively, interpret and solve problems, provide technical support and keep track of problems and resolutions. Solving problems with enthusiasm, patience, and a genuine sense of urgency is critical for this position. Design and document workflow and make appropriate recommendations that will positively impact operational effectiveness. This position will develop into a Project Lead role and will direct a number of key projects for the department and company. Ultimately, with development and training, the professional in this role will design and document business workflows and make appropriate recommendations that will positively impact operational effectiveness of the business.
ESSENTIAL JOB FUNCTIONS
• Provide frontline customer support in day-to-day operations by responding to requests for technical assistance, including hardware and software troubleshooting and diagnosis.
• Ability to capture, consolidate, and communicate information from Subject Matter Experts (SMEs).
• Bridge-the-gap between SMEs and the business unit to construct the solution.
• Develop positive customer relationships by communicating technical concepts and advice in layman’s terms and turning around repairs and solutions as quickly as possible.
• Counsel and advice users on the system(s) capabilities and processes.
• Meet with users to gather requirements for project definition. Analyze existing procedures and evaluate requested requirements to identify system changes.
• Improve processes within the Company to increase the level and quality of service provided to internal and external customers.
• Able to adapt to different demands, manage user and product issues, and effectively interact with all levels in the organization including executive management, senior level officers, and VIPs within the organization.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job.
|
| Requirements |
PREFERRED QUALIFICATIONS
• Bachelor’s Degree in analytics or business highly desirable. Computer technology or related degree is NOT required.
• Minimum of 3 years’ experience in a business office environment.
• Prior experience and demonstrated success in a customer service or business analytics role.
• Familiarity or basic knowledge of Microsoft based products including Windows (XP, 7, 8) and Microsoft Office. Certifications desirable, but not required.
• Basic understanding of Internet core technologies such as Internet Protocol, DHCP, DNS, and Routing. Certifications desirable, but not required.
• Analytical and problem solving skills.
• Able to organize, coordinate, and direct users and teams.
• Strong time management skills.
• Strong interpersonal and communication skills as well as excellent presentation skills.
• Ability and desire to offer “out-of-the-box” solutions and innovative ideas.
• Initiative and a genuine desire to learn and excel.
• Works well in a small-group environment and values the concept of teamwork. |
More Joe Hamrahi
December 6, 2012 4:38 PM
4 Comments
Daily Draft Video: Weekend Flashback (Bradley vs Barnes)
Daily Draft Video Weekend Flashback takes a look at today's top prospects before they were pros.
Jackie Bradley, Jr. and Matt Barnes were two of the top prospects featured in this year's Boston Red Sox Top 10 Prospects here at Baseball Prospectus. Today’s Draft Video Weekend Flashback features these former day one selections in pre-draft action.
More Nick J. Faleris
December 2, 2012 10:00 AM
0 Comments
Daily Draft Video: Ty Ross
Daily exclusive video series designed to familiarize you with the names you need to know leading up to the 2013 amateur draft.
In a very thin college catching crop, LSU’s Ty Ross (C) appears to be one of the few backstops with a chance to climb into Day 1 consideration. In spite of an underwhelming showing on the Cape, the former Louisiana prep standout has the foundation to grow into a solid MLB regular. Ross possess solid tools behind the dish, including a respectable catch-and-throw game, but will need overall refinement in his receiving and behind-the-plate actions. Offensively, he'll show plus raw power in BP and with the BBCOR bats, though this summer has raised questions as to just how much of it he'll be able to get to once swinging wood at more advanced arms. Still, he'll get plenty of looks throughout the spring, as well as the opportunity to showcase his offensive skill set against some of the top draft-eligible arms in the game during SEC play.
More Nick J. Faleris
November 30, 2012 8:00 AM
0 Comments
Effectively Wild Episode 92: Why the Twins' New Prospect Isn't Their Type/Why Didn't Russell Martin Make More Money?
Ben and Sam discuss why prospect Alex Meyer isn't the Twins' usual type, then wonder why teams didn't think Russell Martin was worth more than the Pirates paid him.
Ben and Sam discuss why prospect Alex Meyer isn't the Twins' usual type, then wonder why teams didn't think Russell Martin was worth more than the Pirates paid him.
Episode 92: "Why the Twins' New Prospect Isn't Their Type/Why Didn't Russell Martin Make More Money?"
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Five Venezuelan Winter League Prospects Most Likely To Make An Impact In the Majors In 2013
The Five Venezuelan Winter League Prospects Most Likely To Make An Impact In the Majors In 2013
With only a few games on Thursday's schedule and only one or two notable prospect performances, I'll take this opportunity to tell you a little about the five prospects in the Venezuelan Winter League most likely to make an impact in the majors next season.
Evan Gattis, C/LF, Braves (Zulia): .277 BA, 8 HR, 27 RBI, 7 2B, 10 BB, 23 K in 38 games. There are a few scenarios in which the 26 year-old, who now has 26 homers in 420 at-bats between Hi-A, Double-A, and the VWL this year, could find himself in Atlanta in 2013. With Brian McCann expected to start the season on the DL, Gattis could be in the mix to back up Gerald Laird in April. It might be more realistic, however, if he serves as the third string catcher so the Braves could utilize his right-handed power off the bench and in a platoon situation where he's starting in left field against left-handed pitchers. It wouldn't surprise me if he gets a month or two of regular at-bats in Triple-A before the Braves move him into what could be a very challenging part-time role for a rookie.
Carlos Sanchez, 2B, White Sox (La Guaira): 1-for-3, 2B, BB. The 20 year-old switch-hitter made it to Venezuela just in time to be included on my list. It's not like he's been slacking off since the season ended, though. Sanchez hit .299 with 9 walks and 11 stolen bases in 22 games in the prospect-laden Arizona Fall League. After impressive stints with Hi-A Winston-Salem and Double-A Birmingham during the 2012 season, Sanchez finished the year with 11 games in Triple-A. He''s likely to return there to start the 2013 season but he could force his way to the big leagues rather quickly.
The White Sox have a void at third base, which could be filled this offseason via free agency or trade. If it isn't, they'll likely give Brent Morel, who has a career .611 OPS in 182 big league games, the first chance to take the job and run with it. If that doesn't work out, Sanchez could get the call to play at the hot corner, or he could play second with Gordon Beckham moving to third base.
Oswaldo Arcia, OF, Twins (Aragua): .256 BA, 5 HR, 17 RBI, 6 2B, 12 BB, 31 K in 36 games. Yesterday's trade of Denard Span means Ben Revere moves over to center field, making there one less option for the open right field spot. Chris Parmelee is the leading candidate at the moment. The Twins could very well fill the void through free agency or trade. Or they could give the 21 year-old Arcia, who hit .320 with 17 HR, 36 2B, 8 3B, and 51 BB in 124 games between Hi-A Fort Myers and Double-A New Britain last season, a legitimate chance to win the job out of Spring Training. Expect Arcia to start the season in Triple-A Rochester, while Parmelee and possibly a free agent stop gap try and hold down the right field job for a couple months.
Jason Martinez
November 30, 2012 5:00 AM
6 Comments
Effectively Wild Episode 91: What Will the Braves Get from B.J. Upton?
Ben and Sam break down the Braves' signing of B.J. Upton and discuss the discrepancy between different appraisals of his value.
Ben and Sam break down the Braves' signing of B.J. Upton and discuss the discrepancy between different appraisals of his value.
Episode 91: "What Will the Braves Get from B.J. Upton?"
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Games of November 28
Notes from around the Caribbean Winter Leagues.
The ultimate showdown of premier outfield prospects in the Dominican Winter League happened on Wednesday night when Starling Marte's Leones del Escogido faced off against Oscar Taveras' Aguilas Cibaenas. Of course, neither player disappointed. The 24 year-old Marte had three hits, including a double and a three-run triple while the 20 year-old Taveras had a double, two singles, and a walk. What? You want to know who won the game? It doesn't really matter. Every fan who was in the stands wins because they got to see Marte and Taveras before they were stars on the same field as former big league greats Manny Ramirez and Miguel Tejeda. Incidentally, the two veterans who have 18 All-Star selections between them, each had a pair of hits.
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Ivan De Jesus, Jr., IF, Red Sox (Manati-PRBL): 4-for-5, 2 2B, 3 RBI, K. The 25 year-old, who made it as high as #2 on the Dodgers' Future Shock Top Prospects list heading into the 2009 season, appeared to be on the fast track to the majors with his above-average plate discipline, ability to spray line drives all over the field, and a very high baseball intelligence. After missing most of the 2010 season with a fractured leg, he's returned to post three consecutive decent seasons in Triple-A but his BB/K rates haven't been as impressive and whatever stolen base ability he had prior to the injury (54 SB from 2005-2008) is all but gone (13 SB from 2010-12). He's also struggled in big league stints (15-for-73, 5 BB, 24 K) over the past two seasons and recently went unclaimed on waivers after being designated for assignment by the Red Sox. No longer on a 40-man roster, he'll once again try and prove that he belongs in a big league uniform. His .356 batting average over his first 45 at-bats in Puerto Rico is a good start.
- Gorkys Hernandez, OF, Marlins (Anzoategui-VWL): 3-for-5, RBI, SB (9). If the Marlins stand pat with a current starting outfield of Giancarlo Stanton, Justin Ruggiano, and Juan Pierre, then Hernandez has a very good chance of a regular gig as Pierre's platoon partner against left-handed pitching. OK, so his .159 BA (10-for-63) against lefties during his rookie campaign makes that statement look kind of silly. But the 25 year-old has had success against lefties in the minors and he's 8-for-16 with five walks against them so far in Venezuela. Small sample, yes. But it also helps that he covers a ton of ground in the outfield and can wreak havoc on the base paths.
- Johnny Monell, C, Giants (Caguas-PRBL): 3-for-4, 2B, 3B, 2 RBI, K. Let's face it. Being a catching prospect in the San Francisco Giants' organization means you're either working towards a future gig as Buster Posey's backup or auditioning for other teams. The 26 year-old Monell just completed his second season with Double-A Richmond, where he posted a .794 OPS in 108 games and gunned down 34% of opposing base stealers. As a left-handed hitting catcher with some pop (57 HR in six seasons), on-base skills (.348 OBP), and ability to control the running game, Monell has some value. In fact, he's probably next in line behind Posey and Hector Sanchez, should the Giants need another catcher for any reason in 2013.
- Rafael Ortega, OF, Rockies (La Guaira-VWL): 2-for-3, 2 2B, BB, SB (2). The #10 prospect in the recently-released Top Prospect list for the Rockies, Ortega made the jump all the way from Hi-A when he got the call to the big leagues with only a few games left in the 2012 season. The 21 year-old wasn't overwhelmed either, reaching base four times on an infield single, bunt single, walk, and hit by pitch in his big league debut. He also flashed his plus-plus speed with his first major league stolen base. He'll likely start the 2013 season in Double-A Tulsa where he'll continue to work on his offensive game and the Rockies will find out if he can be their 'Center Fielder of the Future'.
- Kevin Slowey, RHP, Free Agent (Este-DWL): 3 IP, ER, 4 H, 0 BB, 5 K. Hey, remember this guy? Slowey was once the definition of a solid, but unspectacular starting pitcher, posting a 39-21 record and 4.41 ERA over his first four big league seasons with the Twins. He went 0-8 with a 6.67 ERA during an injury-plagued 2011 season, was traded to the Rockies the following December, and then traded to the Indians in January. He never pitched a game for the Tribe, making just eight Triple-A starts before being shut down with a lat strain. Now a free agent after being outrighted off the 40-man roster last month, you better believe teams are keeping tabs on the 28 year-old down in the Dominican Republic, where he was impressive in his debut.
- Julio Teheran, RHP, Braves (Licey-DWL): 5.2 IP, 0 R, H, BB, 4 K. Now that the Braves have landed center fielder B.J. Upton with a five-year, $75.25 million free agent deal, there are rumblings that they could be looking to acquire another outfielder via the trade route. In order to land an impact bat, guess what opposing teams will be asking for in return. If you said 'starting pitching prospects with top-of-the-rotation potential', you would be correct. Teheran is that potential top-of-the-rotation guy teams will be asking about in trade talks and the Braves have enough pitching depth to pull it off. He's been inconsistent but he's still just 21 years old and still has great stuff, which will translate into dominant performances on occasion. It wouldn't surprise me one bit if Teheran is no longer an Atlanta Brave by mid-December.
Jason Martinez
November 29, 2012 4:59 AM
2 Comments
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Minor League Update
Surprise Me!