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April 26, 2010

BP Unfiltered

State of the Server Update

by Jeff Pease

Even though we are only a couple of hours into the new server architecture, we are cautiously optimistic about the performance improvements we have seen so far from the new Prospectus server setup today. Today's traffic didn't cause the new servers to break a sweat, but of course we will continue to actively monitor performance over the next few days to make sure that everything stays that way.

That said, not everything has gone entirely smoothly with this migration process - here is the current status of the migration-related server issues on that people have reported to us throughout the day:

  • Site login problems: some customers reported difficulty logging into the site. We were able to reproduce this issue and it has been fixed.
  • Password reset / general email issues: the new server is having an issue with its email setup, which will affect notices sent from the site (for instance, password reset notices or store receipts). This appears to be an issue involving server DNS, so we expect there to be a propagation period (potentially 24-48 hours) before e-mails will resume reliably. Note that this issue does not affect the newsletter, which is not handled by the new servers. In the meantime, if you are having trouble with your login, please contact Baseball Prospectus Customer Service for assistance.
  • Newsletter issues: today's newsletter was sent with incorrect newsletter content. This should be fixed for tomorrow's newsletter.
  • Site stats updates: we have been working on getting our various statistics import processes working with the new site. Statistics on the site are provided by many different sources (with unique processing requirements). We will probably start seeing some stats resume updating as soon as tomorrow, but it may be a few days before we have everything up and running as before. We apologize for the inconvenience.
  • PFM cache items: the PFM cache data didn't make it across in last night's migration process. We will run another import on the cache data this evening and it should be back up and running tomorrow. The rest of the PFM data should be fine - it's just loading or saving data that is the issue.
  • PFM/server memory: we have set our server to be somewhat more restrictive on memory allocated to generating each page than was set on the old server. This might lead to errors on data-heavy pages like PFM or the new player cards. This is a server balancing issue that we will be revisiting as we get a better idea of how the new servers perform. In the meantime, please let us know if you believe that this memory limit is affecting your experience on the site and we will investigate.
  • Store SSL certificate: SSL is enabled in our store, but the certificate has not been installed yet which will probably lead to browser warnings if you try to buy something. We will have this up and running tomorrow at latest.

The BP tech team is continuing to work to make this transition go as smoothly as possible. Please let us know (in the comments or via email) if you notice anything else we may have missed. Thank you for your patience.

9 comments have been left for this article. (Click to hide comments)

BP Comment Quick Links

dmandell

Presently http://basketballprospectus.com (without the www.) loads the Baseball Prospectus (not Basketball) home page. http://www.basketballprospectus.com properly loads the Basketball Prospectus home page. It shouldn't be difficult for you to edit your web server's config so that it points http://basketballprospectus.com to the proper site (which it was doing before the server move).

Apr 26, 2010 16:14 PM
rating: 0
 
Mountainhawk

The same is true of puck prospectus.

Apr 26, 2010 16:28 PM
rating: 0
 
BP staff member Jeff Pease
BP staff
(1)

Good catch. I fixed the bad links to baseballprospectus.com and made those links add the www subdomain for the sake of consistency.

Apr 26, 2010 16:41 PM
 
Brian Kopec

I thought that was a feature, not a bug.

Apr 27, 2010 09:12 AM
rating: 1
 
ksalmon

If you go to the EqA leaders for 2010 page,

http://www.baseballprospectus.com/statistics/eqa2010.php

and click on any of the players, such as Jimmy Rollins, you get the following:

Not Found

The requested URL /dt/rolliji01.shtml was not found on this server.

I've tried clicking on other players, and teams, and always get a Not Found message.

Apr 26, 2010 17:58 PM
rating: 0
 
DLegler21

Is this the cause of the Team Tracker data not updating? It is showing stats only through April 23rd.

Apr 26, 2010 20:10 PM
rating: 0
 
BP staff member Dave Pease
BP staff
(2)

yes it is--stats will be updated soon. sorry for the delay.

Apr 26, 2010 20:50 PM
 
jrbdmb

I haven't noticed an explanation for the need for new servers (why the current servers couldn't keep up anymore). New data intensive applications, more data to process, or just more subscribers pounding the site?

Apr 27, 2010 08:26 AM
rating: 0
 
rgalant

The player forecast manager is not working. Clicking the link to generate the rankings brings up the following message:

Fatal error: Allowed memory size of 16777216 bytes exhausted (tried to allocate 4352 bytes) in /www/bp/fantasy/pfm/pfm_util.php on line 986

Apr 28, 2010 09:37 AM
rating: 0
 
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<< Previous Article
Premium Article Prospectus Q&A: Rhyne ... (04/26)
<< Previous Column
BP Unfiltered: Server ... (04/23)
Next Column >>
BP Unfiltered: Matusz ... (04/27)
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Premium Article On the Beat: Monday Up... (04/26)

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